Frequently Asked Questions
Everything you need to know about shopping with Joh Apparel.
How do I know which size will fit me best?
Each product page features a detailed sizing chart with measurements in both inches and centimeters. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What payment methods do you accept?
Joh Apparel accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking page to monitor your package's progress.